Support | LDA Technologies | LDA Technologies

LDA provides maintenance and support for its Products, including Hardware repairs, support for its IP Cores and Hardware, and development support A summary of the different support services is set out in the table below.

Category	Shedule	Response Type	Response Time	Hardware Warranty	Scope
Standard Hardware Warranty	RMA: up to 10 Business Days				access to documentation, sample projects and other materials repairs and exchanges (includes parts & labour) advance part substitution as part of preventative maintenance does not include troubleshooting or configuration, or RMA shipping fees Firmware patches
Standard Maintenance & Support	Business Hours (9 to 5, M - F, Eastern Time)	e-mail	1 Business Day	Included	includes scope of Standard Hardware Warranty technical assistance with the Product troubleshooting assistance notification service for Minor Releases, Major Releases and Updates Firmware Updates, IP Core Patches and Updates
Extended Maintenance & Support	Extended Hours (8 to 8, M - F, Eastern Time)	e-mail	Same day (if issue received prior to end of Business Hours)	Included RMA: up to 5 Business Days	includes scope of Standard Maintenance & Support, plus Minor Releases
Premium Maintenance & Support Subscription	Premium Hours (customized with LDA)	e-mail / phone	2 hours during Premium Hours for Critical Issues Same day (if Issue received at least 3 hours prior to end of Premium Hours)	Included RMA: up to 3 Business Days and streamlined RMA processing	includes scope of Extended Maintenance & Support, plus discount on Major Releases
Premium Development Support Subscription	Business Hours (9 to 5, M - F, Eastern Time)	e-mail / phone / chat	1 Business Day (same-day response if Issue received at least 4 hours before the end of Business Hours)	N/A	development and engineering assistance all related Patches and Updates e-mail / phone / chat for code walk-throughs, question and answer phone and conference sessions, code snippets specifically-arranged phone/conference calls outside of Business Hours (calculated in 1-hour increments) 12 Issues per calendar month Issues resolved by telephone/conference call are limited to 2 hours per week, calculated in 30-minute increments cannot carry forward unused issues to next month other terms agreed with LDA

Valid for 1 year from the date of delivery for products manufactured by LDA. Products manufactured by LDA vendors are subject to the vendor's warranty.

To extend or upgrade your maintenance and support contract, please contact info@ldatech.com

Full Support Schedule